Privacy Policy

1. Who We Are

Rise Escalator Parts Ltd ("we", "us", "our") is a UK-based supplier of escalator components. Our registered address is Unit 2B, Acre Park, Dalton Lane, Keighley, BD21 4JH. We are the data controller for the personal information we collect through this website and in the course of our business.

If you have questions about this policy, please contact us at info@riseescalatorparts.com or call 01535 322202.

2. What Information We Collect

We may collect the following personal data when you use our website or contact us:

• Name, job title, and company name
• Email address and telephone number
• Postal address or delivery address
• Enquiry details and messages sent via our contact or quote form
• Technical data including IP address, browser type, and pages visited (via cookies or analytics tools)

3. How We Use Your Information

We use your personal data to:

• Respond to your quote requests and enquiries
• Process and fulfil orders for parts
• Send you relevant product or service information where you have consented
• Improve our website and understand how visitors use it
• Comply with our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Contract: where processing is necessary to fulfil an order or quote request
• Legitimate interests: to respond to enquiries and improve our services
• Consent: for any marketing communications, which you can withdraw at any time
• Legal obligation: where required by law (e.g. tax and financial records)

5. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy. Enquiry and order records are typically retained for six years in accordance with UK tax and commercial law. Marketing consent records are held until you withdraw consent.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g. email or logistics partners) who process data on our behalf and are contractually bound to keep it secure. We may also disclose data where required by law or to protect our legal rights.

7. Cookies

Our website may use cookies to improve your browsing experience and gather anonymised analytics. You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to make enquiries or access information on this site.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@riseescalatorparts.com.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for all data in transit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with the date of last revision. Continued use of our website following any update constitutes your acceptance of the revised policy.